{"id":1918,"date":"2022-03-08T08:19:47","date_gmt":"2022-03-08T08:19:47","guid":{"rendered":"https:\/\/test.symbal.com\/?p=1918"},"modified":"2025-01-21T09:36:58","modified_gmt":"2025-01-21T09:36:58","slug":"the-challenges-of-getting-forced-into-a-situation-where-youre-expected-to-lead-change","status":"publish","type":"post","link":"https:\/\/www.symbal.com\/sv\/the-challenges-of-getting-forced-into-a-situation-where-youre-expected-to-lead-change\/","title":{"rendered":"Challenges of leading change unexpectedly"},"content":{"rendered":"

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When you ask operational managers and employees what they remember from previous change projects, you get a pretty good picture of how their organisations typically behave during these. A common opinion is that the introduction of the change was done way too quickly. <\/span><\/span>This feeling is especially common among operational managers, who often receive information about the change at the same time as their teams.<\/span><\/p>\n

They feel that they\u2019ve been pretty much forced into a period in which they\u2019re expected to lead change work. Their time is then characterised by confusion over their own role in the change and by constant firefighting of the associated issues that inevitably arise. Everything seems to happen at the same time. To illustrate the nature of this change trap, we call this phenomenon \u2018the Ketchup Effect\u2019.<\/span><\/p>\n

The Ketchup Effect<\/h2>\n

The mistake that many corporate executives (and many internal project organisations) make is to believe that it\u2019s possible to go straight from development to implementation in the organisation. External consultants hired to build a new solution mainly focus on just that step, with less consideration of what happens after the solution has been implemented. It is fine\u2014that\u2019s what they are hired for. Nevertheless, we see too often that the human needs of the target group to actually change their behaviours are disregarded in the preparations and plans.<\/span><\/p>\n

In the worst-case-scenario, operational managers, who lead the day-to-day work, are not involved in the process before the so-called \u2018roll-out\u2019.<\/span><\/p>\n

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\n

The ketchup effect can be prevented by engaging and involving middle managers and key people before pressing the \u2018go\u2019 button. Giving these people an important role in the implementation, making them \u2018Change Ambassadors\u2019, will ensure commitment.<\/p>\n<\/blockquote>\n

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Allow\u00a0time<\/b>\u00a0for operational managers to prepare for\u00a0how<\/b>\u00a0the implementation should take place in their own group. If you allow those who will actually lead the change work to plan and give them the leeway to act on their own, both the personal commitment and the likelihood of success increases.<\/span><\/p>\n

\n

Practical tips for the change communicator<\/h2>\n

To give the operational leaders the\u00a0time<\/b>\u00a0they need, you should communicate clearly around plans and expectations in advance, and provide support materials. Don\u2019t forget to listen actively. There is nothing more soul-destroying than the message \u201ccomply\u201d and \u201cdo as we say\u201d.<\/span><\/p>\n

Your main role is to support based on real needs rather than to control. Make sure the target audience understands the change story:\u00a0why<\/b>\u00a0change is needed and\u00a0what<\/b>\u00a0the change is all about. Provide inspiring material for information and dialogue, which operational managers and other change agents can in turn use and adapt to their own conditions.<\/span><\/p>\n

\n

Change communication checklist<\/h2>\n
    \n
  • Talk directly to the operational leaders to understand the practical pre-conditions: motivation, expectations, current workload, other active change initiatives, etc.<\/span><\/span>\u00a0<\/li>\n
  • Adjust your support to real needs and even make (or propose) changes to time plans if they seem unrealistic. The plans become easier to implement, and you build trust by listening and showing empathy.<\/span><\/span>\u00a0<\/li>\n
  • Manage expectations by sharing the overall communication strategy and plans, not just the \u2018change story\u2019. Also make clear what is expected of leaders to drive and contribute to change.<\/span><\/span>\u00a0<\/li>\n
  • Provide an introductory communication package that will work for them in practice (covering the why, what, when, and how), e.g. checklists for what questions they should think about and templates for how they can prepare and engage their teams in the change work.<\/span><\/span>\u00a0<\/li>\n
  • Prepare and maintain Q&A in an easily accessible hub.<\/span><\/span>\u00a0<\/li>\n
  • Train and rehearse! Allocate time for change ambassadors and managers to practice introducing the change. Unfortunately, this is an often-overlooked aspect of the change work. When we\u2019ve had the opportunity to rehearse with operational leaders, the results have been great.<\/span><\/li>\n<\/ul>\n

    [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.symbal.com\/wp-content\/uploads\/2022\/03\/VDannons_Symbal_3.png” title_text=”The challenges of getting forced into a situation where you\u2019re expected to lead change” align_tablet=”center” align_phone=”center” align_last_edited=”on|desktop” _builder_version=”4.16″ border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ 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    Monthly webinars\u00a0<\/span><\/h3>\n

    Sign up to watch the replay of our latest webinars.<\/span><\/span><\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.16″ background_color=”RGBA(255,255,255,0)” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ background_color=”RGBA(255,255,255,0)” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.symbal.com\/wp-content\/uploads\/2022\/02\/Ska\u0308rmavbild-2022-02-17-kl.-09.31.56.png” title_text=”Ska\u0308rmavbild 2022-02-17 kl. 09.31.56″ force_fullwidth=”on” align_tablet=”center” align_phone=”center” align_last_edited=”on|desktop” _builder_version=”4.16″ custom_margin=”||-20px|” global_colors_info=”{}”][\/et_pb_image][et_pb_button button_url=”https:\/\/event.webinarjam.com\/register\/22\/ko98pco” url_new_window=”on” button_text=”Watch now” button_alignment=”center” _builder_version=”4.16″ custom_button=”on” button_text_size=”12px” button_bg_color=”#fa7f28″ button_border_width=”0px” button_border_radius=”6px” button_letter_spacing=”1px” button_font=”Lato|700||on|||||” button_icon=”5||divi||400″ background_layout=”dark” custom_margin=”||0px|” custom_padding=”8px||8px|” animation_style=”fold” box_shadow_style=”preset3″ box_shadow_color=”rgba(250,127,40,0.4)” button_letter_spacing_hover=”1px” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”1px” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][et_pb_text _builder_version=”4.16″ text_font=”Open Sans||||||||” text_text_color=”#898f99″ text_font_size=”15px” text_line_height=”1.8em” link_font=”||||||||” link_text_color=”#3c39e6″ header_font=”||||||||” header_2_font=”||||||||” header_3_font=”||||||||” header_4_font=”Open Sans|700|||||||” header_5_font=”||||||||” background_color=”RGBA(255,255,255,0)” text_orientation=”center” custom_margin=”20px|20px|40px|20px” locked=”off” global_colors_info=”{}” header_4_font_size__hover_enabled=”on|desktop” header_4_font_size__hover=”15px”]<\/p>\n

    \u00a0Structuring communication in a changing world<\/h4>\n

    Knowing that up to 70% of change initiatives fail \u2013 how do we inspire, energise, and move people to overcome barriers to change? \u00a0In this seminar we\u2019ve invited Sara Ahlberg, Lisa-Marie Teubler and Gisela Bosco from MKB Fastighets.<\/span><\/p>\n

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    How can we communicate effectively?<\/h4>\n

    What moves people and what can help us overcome barriers? These questions are crucial to any communicator, but especially to change communicators.
    Guest: Erik Modig.<\/p>\n

    [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ background_color=”RGBA(255,255,255,0)” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.symbal.com\/wp-content\/uploads\/2022\/02\/Ska\u0308rmavbild-2021-12-15-kl.-15.52.27.png” title_text=”Ska\u0308rmavbild 2021-12-15 kl. 15.52.27″ force_fullwidth=”on” align_tablet=”center” align_phone=”center” align_last_edited=”on|desktop” _builder_version=”4.16″ custom_margin=”||-20px|” locked=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_button button_url=”https:\/\/event.webinarjam.com\/register\/19\/81673t6″ url_new_window=”on” button_text=”Watch now” button_alignment=”center” _builder_version=”4.16″ custom_button=”on” button_text_size=”12px” button_bg_color=”#fa7f28″ button_border_width=”0px” button_border_radius=”6px” button_letter_spacing=”1px” button_font=”Lato|700||on|||||” button_icon=”5||divi||400″ background_layout=”dark” custom_margin=”||0px|” custom_padding=”8px||8px|” animation_style=”fold” box_shadow_style=”preset3″ box_shadow_color=”rgba(250,127,40,0.4)” button_letter_spacing_hover=”1px” locked=”off” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”1px” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][et_pb_text _builder_version=”4.16″ text_font=”Open Sans||||||||” text_text_color=”#898f99″ text_font_size=”15px” text_line_height=”1.8em” link_font=”||||||||” link_text_color=”#3c39e6″ header_font=”||||||||” header_2_font=”||||||||” header_3_font=”||||||||” header_4_font=”Open Sans|700|||||||” header_5_font=”||||||||” text_orientation=”center” custom_margin=”20px|20px|40px|20px” header_4_font_size_tablet=”” header_4_font_size_phone=”” header_4_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” header_4_font_size__hover_enabled=”on|desktop” header_4_font_size__hover=”15px”]<\/p>\n

    The power of gamification<\/h4>\n
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    Listen to a discussion about gamification, why it is effective, and also learn about some real-life examples from organizations who apply gamification as a strategic tool in their L&D arsenal.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n

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    The “Ketchup Effect” describes the challenges faced by operational managers during change projects in organizations. They often feel forced into leading change work with little preparation or understanding of their role. External consultants may neglect the human needs of the target group and skip involving operational managers before the “roll-out.”<\/p>","protected":false},"author":2,"featured_media":4141,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"footnotes":""},"categories":[13],"tags":[],"class_list":["post-1918","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-change-traps"],"yoast_head":"\nChallenges of leading change unexpectedly - Symbal Communication<\/title>\n<meta name=\"description\" content=\"Are you expected to lead change? 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