Symbal Communication

The 5 Moments of Need Designer Certificate

Improve your workforce performance

There has never been a more challenging time for organizational learning. With most employees now working and learning remotely, L&D teams are tasked with creating impactful virtual learning that results in peak workforce performance.

The 5 Moments of Need® is an instructional design methodology proven to enable your workforce to do more for less.

Is your workforce able to solve problems that arise in the flow of work?

Deliver a 30% – 50% reduction in traditional classroom instruction time and get a significant increase in digital resources available to employees while they work – anywhere. In this course you will get certified and learn how to conduct rapid workflow analysis, critical skills analysis, map the workflow, make a learning and experience plan, develop a digital coach prototype and a targeted learning prototype.

This course introduces you to an instructional design approach that addresses all 5 moments of learning need



When learning something for the first time 


When people are expanding the breadth and depth of what they have learned



When people have to act upon what they have learned


When they have to solve a problem or resolve an issue because things don’t work the way they should



When people have to learn new ways of doing something which requires them to change/adapt deeply intergrained practices

The 5 Moments of Need methodology

The methodology is grounded in the science of limited human memory and the reality that most of our learning is done while working on the task at hand.

The results of the designing process can be described as a “flipped classroom”, where employees spend more time learning while doing the job and a lot less time disrupting the flow of work to attend traditional classroom or online training.

Agenda & Pricing for the 5 Moments of Need Designer Certificate

Cycle 1: Foundation Principles


Gather Session: Tue. 27/9, 13:00-16:00

Office Hours: Tue. 4/10, 13:00-14:00

Review Session: Tue. 18/10, 13:00-15:00

Total Est Participant Time: 8.5 h hours


Cycle 3: Identify Supporting Knowledge and Determine Impact


Gather Session: Tue. 15/11, 13:00-16:00

Office Hours: Tue. 22/11, 13:00-14:00

Review Session: Tue. 29/11, 13:00-15:00

Total Est Participant Time: 8.5 h hours

Cycle 5: Create the Learning Experience


Gather Session: Tue. 10/1, 13:00-16:00

Office Hours: Tue. 17/1, 13:00-14:00

Review Session: Tue. 24/1, 13:00-15:00

Total Est Participant Time: 8.5 h hours


Cycle 2: Map the Workflow


Gather Session: Tue. 25/10, 13:00-16:00

Office Hours: Tue. 1/11, 13:00-14:00

Review Session: Tue. 8/11, 13:00-15:00

Total Est Participant Time: 8.5 h hours

Cycle 4: Prove the Performance Support Concept


Gather Session: Tue. 6/12, 13:00-16:00

Office Hours: Tue. 13/12, 13:00-14:00

Review Session: Tue. 20/12, 13:00-15:00

Total Est Participant Time: 8.5 h hours


19 995 SEK per participant discounts are available for groups of more than 5.


Do you have any questions or want to learn more about the certificate course?

Anders Bergelin

Sales Manager
+46 70 845 62 52